Our International Relations Center is a unique and complimentary service designed to provide streamlined access and individual cultural support for international patients in order to create a welcoming atmosphere from the moment you arrive to Thailand, entering the hospital, receiving treatment until the end of the treatment. Whether to discuss accommodation, travel arrangement s or simply enjoy a bit of company, our international staff will ensure that every patient will receive the best and relaxing experience at Phyathai 1 Hospital.
International Relations Services Include
- Complimentary interpretation services for English, Cambodian, Burmese, Chinese, Filipino and, etc.
- Medical Inquiry service via e-mail to provide patients with a specialist’s recommendation and cost estimation.
- Assistance on international insurance and Third Party Payment.
- Shuttle service from/to airport and hotel.
- Assistance on Hotel booking and travel advice.
- Liaise with Embassies and foreign organizations
- Catering of special diets, including Western, Muslim food.
- Assistance on visa extension service.
- International and local evacuation by professional Medical Evacuation Team.
Location
International Relations Center, Building 1, 1st floor
Phyathai 1 Hospital, Bangkok, Thailand
For more information or to receive support, please contact:
Phone: (+66)2 201- 4600 Ext.2148
E-mail: [email protected]
- MEDICAL TRAVELER CHECK LIST
We have a checklist to help you better prepare your medical travel itinerary; please take a look at this travel checklist.
1. Check your passport: Your passport needs to be valid at least 6 months before travelling date.
2. Consider purchasing travel insurance to make your trip enjoyable and travel with peace of mind, to protect you against unseen events such as flight cancellation, delayed flights, lost baggage, emergency on board, theft etc. Make sure the insurance you purchase covers your special medical needs during travel.
3. Financial matters: Organize how you will finance your medical payment for your treatment, such as cash or credit card, and make sure you have additional cash in the local currency. Before going abroad, notify your bank and your credit card companies of your medical travel, to prevent banks from treating the transaction as suspicious and blocking your account.
4. Keep important medical documents with you: Keep all of your medications in your hand luggage. Copies of any tests, x-rays, CT scan or any imaging diagnosis outcomes, your blood test or medical histories relating to your medical problem. A medical summary is very helpful to pack in case of any emergency during your travels.
5. Check the weather forecast of your destination.
6. Check if it is necessary for you to get certain vaccinations.
7. Once you have purchased your flight tickets, make sure you have sent the itinerary to those will pick you up from the airport.
8. Required documents.
9. Ensure that you have contact details of your healthcare provider, your assistance or your transport provider.
10. Copies of your passport and immunization records is required, keep them in a separate location. In case of lost passports, it is much easier to get a replacement of your passport if you have a copy. - WHAT SHOULD I TAKE WITH MYSELF?
1. Mobile phone with a charger. Purchasing of a Thai SIM card is necessary, to download and to register covid-19 daily monitoring and tracking application “COSTE” during your stay in Thailand
2. Personal documents such as ID card, passport and visa.
3. Credit/debit card and some additional cash in the correct local currency.
4. Daily medication, if any, in original packaging; any type of information regarding any chronic diseases that you may have.
5. Medical records, including current diagnosis, films (X-ray, MRI, CT scan, ultrasound), biopsy results and your contact information.
6. Items for entertainment purposes during your medical travel trip; for example, books, music players.
7. A basic set of toiletries such as soap, shampoo, toothbrush and toothpaste, shaving kit, deodorant, sanitary napkins.
8. A set of clothes in case of receiving physiotherapy and rehabilitation, if required after surgery; this may include a tracksuit and a pair of sneakers.
9. Sleep essentials such as pajamas, earplugs and your favorite small pillow or blanket.
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- HEALTHCARE AND QUARANTINE AT PHYATHAI 1 HOSPITAL
Due to the COVID-19 pandemic, Thai authorities have imposed regulations regarding a permission to enter the Kingdom of Thailand for those who need to receive medical treatment in Thailand except for treatment for COVID-19. The patient, including their accompanying escorts (no more than 3 at maximum) must comply with the regulations and mandatory quarantine period upon arrival.
Phyathai 1 Hospital is a qualified healthcare provider registered under the standards set by Thailand Ministry of Health to provide Alternative Hospital Quarantine (AHQ) to all international patients and their companions during
REQUIRED DOCUMENTS:
• Copy of the patient’s passport with a certified signature (newly signed).
• Copy of the companion’s passport(s) with certified signature(s) (newly signed) [At most. 3companions].
• Updated medical report with relevant investigation results.
• Referral letter from a doctor in current country, stating the need to seek for treatment in Thailand.
• Proof of financial status, e.g. bank statement.
• Insurance policy with an amount of USD 100,000 for each patient and companion, covering the treatment of COVID-19.
• Affidavit of support. (Only for patients with companions. Prepared by Phyathai 1 Hospital in attachment, signed by the patient and/or companions.).
• Flight ticket. (If available).
• Fit-to-travel or Fit-to-fly certificate issued by a licensed doctor in the current country, within 72 hours before departure. (Please do not seek for this item yet. We shall alert you when to visit the doctor for this certificate.).
• COVID-19 test result within 72 hours before departure. (DO NOT attempt to get the COVID-19 test before the approval is confirmed.).After receiving and processing the documents above, Phyathai 1 Hospital will submit a Confirmation Letter to the Thai authorities in order to request permission for the patient and companions to enter the Kingdom of Thailand. Once approved, a copy of the Confirmation Letter will be sent to the patient to be submitted to the Royal Thai Embassy in the current country, then the patient will receive the Certificate of Entry (COE) from the Embassy.
PROTOCOL FOR QUARANTINE IN PHYATHAI 1 HOSPITAL:
Non- Thai nationals, who are permitted to enter the Kingdom of Thailand as patients seeking for medical care, can only be quarantined in the hospital upon arrival.
- HEALTHCARE AND QUARANTINE AT PHYATHAI 1 HOSPITAL
- SAFETY AND SECURITY
The Kingdom of Thailand attracts thousands of tourists and foreign residents from around the world, all drawn to its diverse landscapes, the most famous cuisine in the world, culture and festivals. Although tourists and residents of Thailand can enjoy sightseeing and safety throughout their time in Thailand, it’s significant to be aware of the current situations facing Thailand.
Political Situation in Thailand
Thailand government is based on a constitutional monarchy, in which a Prime Minister serves as head of a parliamentary government and a hereditary Thai king functions as head of state, currently under King Maha Vajiralongkorn, who ascended the throne in December 2016. Nowadays, Thailand has a consistency and fairly information and journalism system, where the most current political situations and realities are covered both in English and Thai.
Traveling in Thailand is simple; you may go sightseeing with cars, taxi, buses, trains, extensive subway system, planes, and boats making it possible to reach mostly all areas of the country. For those who prefer to drive in Thailand, there are some important points to consider regarding the driving laws and regulations in Thailand. The Driving website in Thailand provides comprehensive information on the rules, regulations, and expectations that come along with driving in Thailand.
For more information about the driving rules, regulations, please visit website: http://driving-in-thailand.com
For more information about entering Thailand please find from Ministry of Foreign Affairs website: http://www.mfa.go.th/
Please find General Tourism Information from this website: https://www.tatnews.org/general-tourism-information
Or please find information about tourism in Thailand from our Tourism Thailand website : https://www.tourismthailand.org - ENTRY REQUIREMENT
Prior to confirming your appointment at Phyathai 1 Hospital, you should consider the entry requirements of Thailand. This may include the need to get vaccinated or apply for a visa in order to enter the Kingdom of Thailand.
Health and Vaccinations
As with traveling to most other countries, health authorities advise all travelers to always make sure that they’re up to date on all their vaccinations before the trip. Every traveler needs to be up to date on their routine vaccinations, which are: the diphtheria – tetanus – pertussis vaccine, the chickenpox vaccine, the polio vaccine, the measles-mumps-rubella (MMR) vaccine, and your regular flu vaccine.Additionally, please see the table below for more specific vaccine recommendations that may apply to specific people before entering Thailand.
Please see more specific vaccine recommendations that may apply to specific people before entering Thailand. https://wwwnc.cdc.gov/travel/destinations/traveler/none/thailand?s_cid=ncezid-dgmq-travel-single-001
The Situation of Infectious Diseases in Thailand can be found on the following websites:
www.ddc.moph.go.th (Department of Disease Control, Ministry of Public Health, Thailand) - IMMIGRATION AND CUSTOMS
Visiting Thailand as a tourist or a medical travel patient, you need to obtain a Certificate of Entry or Medical Visa, in advance of arrival, may vary depending on your country of origin. Most medical visas are awarded for a period of 30 days to 90 days, with the possibility of extending depends on the discretion of the appropriate authorities. During Covid-19 situation, passport holders of some countries are still prohibit to entry to the Kingdom of Thailand
For more information on visa requirements, please enquire with www.immigration.go.th and Thai Embassy located in your countries. You will be required to obtain a valid visa prior to your visit to Thailand.
For more details on the list of countries that require a visa, please visit the http://www.consular.go.th
or more Thailand visa information, visit www.thaiembassy.com - TRAVEL ADVICE AND SUPPORT
Once you’ve decided to explore Thailand, you may need to know more specific information and how you can make the perfect trip here. The best place to start your research would be the Tourism Authority of Thailand’s website, which covers a wide range of topics such as:
• General information about Thailand.
• General information about Bangkok.
• Essential application you should have when travel to Thailand
• Thailand Climate & Weather
• Frequently asked questions about traveling in Thailand.
• Declarations and Allowances in thailand - TRAVEL RISK MANAGEMENT
Travel Checklist
Once your appointment at Phyathai 1 Hospital via E-mail: [email protected] has been confirmed; our medical travel team will contact you within 24 hours and send you important information you need to know before traveling in order to help you prepare your medical travel itinerary. Please refer to the travel checklist.Section I: Traveling by Air
In general, if you have these following conditions; it is prohibited to travel by air.
1.1 Have a recent heart attack or stroke. Or any type of surgery, especially stomach, brain, eye, orthopedic (bone and joint) surgery including stomach, eye, or head injury.
1.2 Have an implanted cardiac device such as pacemakers, cardiac resynchronization therapy (CRT) devices and implantable cardioverter defibrillators (ICD). Don’t forget to carry your personal device identification card with you at all times.
1.3 Have Flu-like symptoms with or without tuberculosis like symptoms such as prolonged cough, weight loss, night sweat, fatigue, fever, and chest pain for more than 2 weeks. You should continue treatment until this symptom have resolved completely.
1.4 Have passed 36 weeks of pregnancy (or 32 weeks if you are carrying twins, triplets, etc.) during the flight.
1.5 Deep vein thrombosis can occur during a long-distance flight; you should get up and walk regularly when permitted by the staff on the aircraft. Bend and stretch your legs and wiggle your feet at regular intervals (for example every 30 minutes) to encourage your circulation.
1.6 Are you suffering from the below signs and symptoms, please check with your doctor to see when it is safe for you to travel.
1.6.1 Any disease that you can easily spread to other people.
1.6.2 A fever of 100 degrees Fahrenheit (38 degrees Celsius) or greater.
1.6.3 Breathlessness at rest, difficult breathing.
1.6.4 Bruising or bleeding (without previous injury).
1.6.5 Confusion.
1.6.6 Chest pain.
1.6.7 Diarrhea that does not go away.
1.6.8 Psychotic illness except when fully controlled.
1.6.9 Skin rash.
1.6.10 Severe sinus, ear, or nose infections.
1.6.11 Vomiting that does not go away (other than motion sickness).1.7 Dangerous Communicable Diseases according to the notification of the Ministry of Public Health of Thailand. The Ministry of Public Health of Thailand requires the following dangerous communicable diseases: This is a highly contagious disease and can spread quickly. If you find someone who is or is suspected of being a dangerous communicable disease. Must be communicated to the communicable disease control officer. And those who are or are suspected to be contagious or contact with the patient. For safety reasons it may be necessary to isolate the suspected person until medical proven that getting out of contagious stage.
Dangerous Communicable Diseases are as follows.
1. Plague
2. Smallpox
3. Crimean-Congo hemorrhagic fever
4. West Nile Fever
5. Yellow fever
6. Lassa fever
7. Nipah virus disease
8. Marburg virus disease
9. Ebola virus disease-EVD
10. Hendra virus disease
11. Sever Acute Respiratory Syndrome-SARS
12. Middle East Respiratory Syndrome-MERS: Criteria for MERS screening are as follows: Fever with respiratory infections (such as coughing, sneezing, sore throat, dyspnea, and pneumonia) and come from the Middle East or risk areas within 14 days before illness.
13. Extensively drug-resistant tuberculosis(XDR-TB)During the Flight:
Air travel requires spending time in security lines and airport terminals, which can bring you in close contact with other people and frequently touched surfaces. Most viruses and other germs do not spread easily on flights because of how air circulates and is filtered on airplanes.Short Flight
During your trip, take steps to protect yourself and others from COVID-19:
• Wear a mask to keep your nose and mouth covered when in public settings.
• Avoid close contact by staying at least 6 feet apart (about 2 arms’ length) from anyone who is not from your household.
• Wash your hands often or use hand sanitizer (with at least 60% alcohol).
• Avoid contact with anyone who is sick.
• Avoid touching your eyes, nose, and mouthLong Flight
Similar to Short Flight plus:
• Wearing mask all time during flight except during having meal; this might be unable in people who have underlying of pulmonary problems. Please consult your physician before travel abroad.
• If you have current medication used, remember to carry with you on board.
• Social distancing is essential; sitting within 6 feet of others, because of long flight may increase your risk of getting COVID-19.
• During a long-distance flight of 4 hours or longer(Also see https://www.cdc.gov/ncbddd/dvt/travel.html), deep vein thrombosis can occur as a result of this inactivity; make sure you get up and walk about regularly when permitted by the staff on the aircraft. Bend and stretch your legs and wiggle your feet at regular intervals (for example every 30 minutes) to encourage your circulation.
• If you have a higher risk of developing deep vein thrombosis, your doctor can help you work out what measures you may need to take prior to flying. This may include graduated compression stockings, aspirin, or anticoagulants.
◦ If you will need oxygen during the flight, this must be requested in advance. A Medical Information Form, stating your current clinical condition and the reason for oxygen requirement, must be filled out and submitted to the airlines. It may take 3-5 working days to process and subjected to the airlines approval.Ground transportation
Stay up-to-date.
• Check with local transit authorities for the latest information on changes to services and procedures, especially if you might need additional assistance.Avoid touching surfaces.
• Limit touching frequently touched surfaces such as kiosks, digital interfaces such as touchscreens and fingerprint scanners, ticket machines, turnstiles, handrails, restroom surfaces, elevator buttons, and benches as much as possible.
• If you must touch these surfaces, as soon as you can, wash your hands for 20 seconds with soap and water or rub your hands with sanitizer containing 60% alcohol.
• Use touch less payment and no-touch trash cans and doors when available. Exchange cash or credit cards by placing them in a receipt tray or on the counter rather than by hand, if possible.Practice social distancing.
• When possible, consider traveling during non-peak hours when there are likely to be fewer people.
• Follow social distancing guidelines by staying at least 6 feet (2 meters) from people who are not from your household.
• Avoid gathering in groups, and stay out of crowded spaces when possible, especially at transit stations and stops.
• Consider skipping a row of seats between yourself and other riders if possible.
• Enter and exit buses through rear entry doors if possible.
• Look for social distancing instructions or physical guides offered by transit authorities (for example, floor decals or signs indicating where to stand or sit to remain at least 6 feet apart from others).Practice hand hygiene.
• After you leave the transit station or stop, use hand sanitizer containing at least 60% alcohol.
• When you arrive at your destination, wash your hands with soap and water for at least 20 seconds.
• Wear a mask in public settings and when around people who don’t live in your household, especially when social l distancing is difficult.
• Masks should not be placed on:
◦ Babies and children younger than 2 years old
◦ Anyone who has trouble breathing or is unconscious
◦ Anyone who is incapacitated or otherwise unable to remove the mask without assistanceSection II: Pre – Operative Preparation
1. Please inform your doctor before the surgery if you have an existing medical condition for which you are taking medication and/or you have undergone any previous surgeries.
2. If you have any underlying diseases: cardiovascular disease / diabetes / high blood pressure / asthma / cancer / or any allergic to any medications and any medicines you are taking, current treatment and correlating diagnosis, please inform physician in advance.
3. If you are taking anticoagulants like aspirin, Persantin®, Ticlid®, Plavix®, warfarin, Orfarin®, heparin, and Fraxiparine®, herbal supplements, and vitamins, especially vitamin E, stop these medications/supplements at least one week before the surgery or as recommended by your doctor.
4. If you drink alcohol and smoke regularly, please stop for at least one week before the surgery to reduce the chances of complications.Section III: Travel Risk Assessment
travel-advice-and-assessment-before-medical-and-surgical-care - PLAN YOUR TREATMENT
If you plan to receive your medical treatment with Phyathai 1 Hospital, the information below will summarize how you can arrange your trip and plan your treatment.
1. Our online channels below will provide information about our hospital, our clinics and services and our doctors:
◦ Website
◦ Facebook
◦ Facebook messenger2. Finding a Doctor or asking for medical advice, searching for our doctors from page: find a doctor in our website to help you find doctors who will meet your requirements. Making your appointment you can make a doctor appointment at our make an appointment form. We will process your request and confirm your appointment by email or contact our International Relations Center for pre-appointment in your native language.
3. Arrange travel you can contact our International Relations Center (+66)2 201 4600 Ext. 2148 to help you arrange your travel, accommodation reservation and travel information or please send your inquiries to [email protected]
- SPECIAL ANNOUNCEMENT
(Information on Current International Infectious Disease Situation)
This information is put together for you by the Infection Control Department Phyathai 1 Hospital in accordance with the World Health Organization (WHO), Centers for Disease Control (CDC) and the Ministry of Public Health in Thailand.
• Thai MoPH-Corona Virus Disease (COVID-19) – Thailand Situation
• WHO Coronavirus Disease (COVID-19) Dashboard
• WHO – COVID-19 Thailand
• US CDC COVID Data Tracker
For the patients’greatest benefits and cooperation with healthcare provider. Therefore, the Medical Council, Nursing and Midwifery Council, the Pharmacy Council, the Dental Council, Physical Therapy Council, the Medical Technology Council, and Art of Healing Committee together announce Declaration of Patient’s Rights and Responsibilities as follows:
Patient’s Rights
- Patients have the rights to receive medical care from healthcare professionals without discrimination as stated in the constitution.
- Patients have the rights to receive truthful and sufficient information regarding to his/her illness, investigation, treatment, as well as benefits and risks from healthcare professionals in an appropriate language before making a decision to consent except in a case of emergency and life-threatening conditions.
- Patients with life-threatening conditions have the rights to receive immediate medical treatment from healthcare professionals without the need to request for help.
- Patients have the rights to know the name, surname, and profession of the healthcare personnel in charge.
- Patients have the rights to ask for an opinion of another healthcare professionals and have the rights to request for a change to other healthcare professionals or medical facility that comply with the terms and conditions of respective health insurance.
- Patients have the rights to confidentiality of medical information except when a consent is provided or when the information is required by healthcare professionals to provide direct medical benefits.
- Patients have the rights to be completely informed regarding to the role in the research and the risks involved in order to make decision to participate in/or withdraw from the medical research being carried out by health care provider.
- Patients have the rights to make a request for information in their medical record which comply with hospital’s procedures as long as the request does not violate the rights of others.
- A parent or legal guardian may use the rights on behalf of the patient who is under 18 years old or physically or mentally incompetent.
Patient’s Responsibilities
- Patients are responsible for cooperating and complying with the healthcare professionals recommendations during the course of treatment and should inform when compliance is not possible.
- Patients are responsible for providing complete and truthful information and facts regarding medical conditions to the responsible healthcare professionals. This will be beneficial for providing medical treatment and preventing serious adverse effects on the patient, including relevant healthcare professionals.
- Patients are responsible for cooperating and complying with the hospital rules and regulations.
- Patients are responsible for treating healthcare professionals, other patients, and visitors with courtesy and respect.
- Patients are responsible to avoid any actions that could disrupt or interfere with the operation of healthcare professionals and public health personnel. Patients are responsible for direct cooperation with hospital management representatives to resolve complaints, according to the regulations of the hospital.
- Emergency room is only for patients who are in emergency and life-threatening conditions. Healthcare Providers are allowed to use their own discretion in choosing treatment according to their medical knowledge, evidence-based medical treatment options in a given context and limitations as well as to consult or refer patients when deemed appropriate for the patients’ highest benefits.
- Patients are responsible for being aware that “resources in the public health system are of high-cost and limited”. Any actions of the patient that may result in the loss of valuable resources can adversely affect the patient’s own medical treatment and others. Patients should not waste medical resources unnecessarily.
- Patients are responsible for respecting the privacy of healthcare professionals and other patients in a medical facility. Taking pictures and video and sound recordings, or any other similar actions without prior consent are prohibited.
- Patients must inquire to fully understand all information given to the patients including possible risks prior to accepting or declining medical treatment. However, if there are any questions or misunderstandings, please notify the relevant parties.
- Patients are responsible for being aware that “Neglect or failure to comply with the above details”, may adversely affect the patient’s own medical treatment, damage to the medical facility or affect other patients. Hence, non-compliant patients will be subjected to penalties as provided by law, following the publication in the Royal Thai Government Gazette (Announced on 23 June 2020)
- FINDING YOUR WAY TO PHYATHAI 1
From the moment you arrive in Thailand, Phyathai 1 Hospital offers a personalized and convenient approach to serving the unique needs of our patients and their family as follows:
Shuttle Van service to Hospital and Hotel
Phyathai 1 Hospital provides complimentary shuttle service from Suvarnabhumi International Airport / Don Mueang International Airport to Phyathai 1 Hospital or hotels close by the hospital. Our International Relations Center will arrange the shuttle service schedule according to the individual’s itinerary.
For more information or assistance, please contact:Phone: (+66)2 201- 4600 Ext.2148
E-mail: [email protected].At Suvarnabhumi International Airport
Upon arrival, patients and their companions will be accompanied by the Airport Thai authorities from the arrival gate to the pickup point. Our International Relations Service officer from Phyathai 1 Hospital will be waiting to greet the patients and their relatives at Exit number 9 with the hospital’s vehicle on stand-by to pick them up and service them to the hospital. - MAPS AND DIRECTIONS TO PHYATHAI 1
- SAFE AND CLEAN TRANSPORTATION
For patient and family’s cleanliness and safety in transportation, Phyathai 1 Hospital has enhanced the preventive measures by applying disinfectant solution in every areas of shuttle before and after use.
- SAFE & CLEAN HOSPITAL
Phyathai 1 Hospital has enhanced preventive measures and upgraded standard guidelines to maintain a sterilized & infection controlled environment.
• Air Disinfection Producing clean air with the use of the HEPA FILTER air purification system that eliminates bacteria through UVC light every 30 minutes. Facilitate acceptable indoor air quality through ventilation and filtration system.
• Water Purification International standardization of water purification through reverse osmosis (RO) system.
• Isolation Room Aseptic controlled environment with the use of UVC light projector.
- ADMISSION PROCEDURES
When you arrive at the hospital, our staff will be pleased to assist you to process your check-in. Your doctor or the hospital staff will make the necessary reservations for your admission and guide you through the admission process.
- PRE-ADMISSION PROCEDURE
Patients, including medical travelers, can only be admitted to Phyathai 1 Hospital upon a physician’s recommendation. During the admission process, patients will be informed of the following:
• Types of inpatient rooms
• Pricing of the inpatient rooms, services and daily meals
• Room Accommodation
• Deposits
• Modes of payment accepted
• Contract Company
• Permission to leave the hospital
• Policy regarding guests staying overnight with the patient
• Valuables and safety box
• Information on visas and possible extensions
• Inpatient nutritional plans
• The estimated cost of operation and procedure
• Quarantine guidelines and pre-operative COVID-19 screening test (if required)
• Safety measures and protocols during COVID-19 pandemic and the hospital rules and regulations during quarantine period
• Measures to maintain proper hygiene and cleanliness during the COVID-19 pandemic.
• Treatment plan (confirmed treatments/ or if there are any changes based on actual evaluation of the physician
• The expected treatment outcome. - ADMISSION TIME
Patients can check-in anytime depending on the physician’s recommendation and the patient’s scheduled procedure(s). The room charges, services and meal plans will be effective on the first day of admission until 12 pm on the next day.
Contact Admission Office
• 7am to 8pm: Upon arrival at the hospital, please proceed to the ground floor of the Main Hospital Building to check-in and sign the Application and Consent for Hospital Admission.
• 8pm to 7am: Upon arrival at the hospital, please contact the registration desk at the emergency room on the ground floor of the Main Hospital Building to check-in and sign the Application and Consent for Hospital Admission.Visiting Guide
At Phyathai 1, we believe that family members and friends play an important role in the patient’s recovery process. We encourage visitors to drop by and keep the patient company under these simple housekeeping rules, which only apply to patients staying at regular wards.Visiting The Regular Ward
Patients staying in double or two-bed bedrooms are not recommended to visit. In case of relatives or accompanies stay in the different rooms, visiting is allowed. (Twice a day morning and afternoon).Visiting The Critical Care Units
Visiting a critical patient is not permitted, except in the event of emergencies or life threatening conditions where the relative is required to be consulted for treatment on behalf of the patient .
• Photography and videos are prohibited in the critical care department.
• Please avoid bringing flowers into the critical care units.
• Please refrain from using your mobile phone in the critical care units or surrounding area.
Patients will be required to do the following:
1. Confirm the type of inpatient room type which you will be staying in.
2. Complete an Admission Form and verify who will be responsible for your medical expenses.
3. All patients are required to pay a deposit for their treatment.
4. Understand the Information on infection control, prevention and patient safety.
5. According to Thai Law, the Hospital is only allowed to treat patients who have given their permission. You will need to sign a Consent of Medical Treatment form. (This is standard practice in Thailand)
6. Additionally, if you need to undergo any minor or major surgery, you will be asked to sign ‘Acceptance of Medical Treatment’ form in order to give permission to the Hospital to proceed. - WHAT TO PROVIDE US
1. Passport with Arrival stamp by the Thai Immigration Bureau.
2. Any medical benefits card or letter of guarantee from your insurance company/employer (only applicable for companies that have credit arrangements with the hospital). - CUSTOMER SERVICE
Our International Relations Center (IRC) proficient in a wide number of languages offers interpretations service to international patients in English, Chinese, Khmer, French, Burmese and Bengali, They are most willing to guide and assist you through your medical treatment process for your smooth visit.
1. Assisting with clinical enquiries
2. Scheduling medical appointments
3. Coordinating with the admission process
4. Estimating the cost of services
5. Assisting in hotel reservation
6. Provide assistance with visa procedures
7. Arrange transportation service: Airport or Hotel pickup - SPECIAL PACKAGES FOR QUARANTINE
We offer special package price for foreigners who purchased the 14 days Hospital Quarantine (HQ) Package.
• 20% Discount on Check-up packages
• 40% Discount on Hormone packages
• Flu vaccination for 650 THB
Special Package For Quarantine - SAFE SURGERY
We are committed in keeping you safe and worry-free during your surgery and treatment care. We prioritize your safety through enhanced preventive measures and maintain a sterilized controlled environment instituted in all medical facilities & procedures so you can feel comfortable while receiving the medical attention you need.
- FACILITIES AND SERVICES
Room services
Phyathai 1 Hospital offers a variety of room and facility options to suit patient needs. They range from standard single room to Prestige VIP room that concerned with your safety and comfort. With preventive measures to maintain a sterilized and infection control environment, our rooms are cleaned and sterilized with UVC light projector for an aseptic controlled environment.
Phyathai 1 Inpatient accommodations are fully equipped with the following facilities:
• Electric adjustable bed
• Nurse call button system
• TV with cable TV for patients in every bed (Prestige single room only), patient can view programs in Thai, English and foreign languages.
• Electric kettle
• Mini-bar Set
• Telephone can be contacted both within the country and abroad
• Air conditioner
• Complimentary basic set of toiletries
• Private medicine cabinet for patient
• Wardrobe
• Safety box for storing valuables
• Dining facilities
• Wifi
• Telephone services, Nursing services, in-house entertainment, Meals and dietetic service, Room security and general housekeeping services are provided.
Shop & Restaurant
Shop & Restaurant
Various shops of medical supplies, nail spa, salon supplements, skincare products and restaurants serving a variety of food, drinks, snacks & pastries are available within the hospital premises ready to service you and your family members during your stay.ATM & Banks
ATMs are available, located on the first floor of building 3, 24 hours a day. Please see our banks and ATM list:
Bank
• Thanachart Bank
ATM
• ATM KBank
• ATM SCB
• ATM TMBParking
Our car park is open 24 hours daily. - PAYMENT OPTION
Our cashier can provide services in the hospital and outside the hospital; payments can be made by:
1. Cash
2. Credit Card (Thai and International)
• EDC machine (regular/wireless/Pay Wave)
• EDC machine with special function (Key-in) : If card holder is outside the hospital
3. E-Wallet Payment
• Samsung Pay (Payment via smart phone)
4. We Chat Pay & Ali pay (Payment via smart phone for China)
5. QR ( Thai ) (Wire transfer)
• Mobile Banking via QR code through EDC machine of the hospital
• Mobile Banking via QR Static of the hospitalSelf-payment
1. E-Payment (Payment gateway) through Phyathai Website
• Credit card (Thai & international)
• QR ( Thai )
• We Chat & Ali pay
2. Bill Payment : Bill Scan for payment
• Mobile Banking
• Bank Counter
• ATM
3. Money transfer (To Phyathai 1 company Limited, Kasikorn Bank, Sanam Pao, account number 029-2-50421-7)
• Mobile Banking
• Bank Counter
• ATMRefund Policy
• If the total medical expense is less than the deposit, the excess amount will be refunded once treatment is done.
• Patient will receive full refund of deposit for cancellation of procedure (informed in advance). However, any medical expenses incurred prior to the procedure shall be charged or to be paid by the patient.
• Payment made by cash / debit card / money transfer / wire transfer, will be refunded by cash / money transfer / wire transfer in Thai Baht. There is no transaction fee for cash / debit card / money transfer refund. The patient is responsible for the exchange rate and the bank service fee when doing wire transfer. (transfer process may take about 15 work days)
• Payment made by credit card will be refunded through credit line and will be shown in your statement depending on the cycle of the credit card.Insurance
If you are paying with health insurance, please check the coverage with your insurance company to understand your benefits and make sure that Phyathai Hospital is included in their contracted provider. Before you call to schedule your appointment, please prepare your insurance card, insurance company name and policy number and be informed of the following;
• If Phyathai 1 Hospital has an established agreement with your insurer, then payment conditions will be determined by the agreement. If not, you will be asked to pay for treatment first and then submit a claim to your insurer for reimbursement.
• Packages and Promotions: These are not available for patients who are using insurance to pay for their procedure/s. Package and promotional pricing is available only to patients that self-pay for their procedure/s.Please visit our” Insurance company partner” page for the list of insurance companies we accept.
More information for EXCHANGE CONTROL REGULATIONS IN THAILAND, please see from this website
: https://www.bot.or.th/English/FinancialMarkets/ForeignExchangeRegulations/FXRegulation/Pages/default.aspx
: https://www.bot.or.th/Thai/FIPCS/Documents/FOG/2560/ThaiPDF/25600055.pdf.
- DISCHARGE CHECKLIST
There will be a list of instructions to follow after leaving the hospital. You and your caregiver should read and understand the instructions.
Your plan should include the following:
1. A medical summary or medical report of your principal diagnosis and treatment, including any allergies.
2. A list of all your medications and how and when to take them. New medications and those that need to be stopped or changed should be highlighted.
3. How and when to change bandages and dressings.
4. Dates and times of follow-up medical appointments. Make sure you have the names and phone numbers of any providers you will see.
5. Who to call in case you have any questions, problems, or have an emergency.
6. Dietary instructions. What you can and cannot eat and if you need any special dietary requirements..
7. Daily routines. Activities you can engage in and need to avoid.Following your discharge plan can help you recover and prevent further problems.
Traveling by Air
If you need to travel by air to return to your home country or another travel destination, you will need to ask your doctor to certify a Fit for Travel Medical Certificate, as well as a list of medications you will require abroad. The Fit for Travel Medical Certificate is only valid for three days from the date of issue. Please ensure the following before making travel plans:• Ask your physician for a summary of medical reports, lab tests and X-ray results
• Gather the contact information of your clinic, transport provider and patient assistant
• Inform your physician and nurse where your destination is
• Confirm transportation plans at the airport in the destination you are headed toAgainst Medical Advice
Patients and Medical travel patients who refuse all types of diagnostic, treatment both inpatient and outpatient; Patients and Medical travel patients have to follow the hospital policy by signing “Consent: Against Medical Advice” - HOMECARE SERVICES
You are likely to need follow-up rehabilitation at home after you are discharged. We can provide the equipment you need to continue your recovery such as a hospital bed, wheelchair or commode chair at your own expenses.
For follow-up with medical conditions, please provide your contact details to our nurses so our coordination physicians and international relation officers will contact you directly after discharge.
Home Medication Advice and Educational Resources
It is important to understand the educational resources and recommendations that your doctor gives you at the discharge. The following list includes some of the important takeaways at discharge. Please do not hesitate to contact your doctor if you have any questions.At discharge, patients will:
• Be informed and educated about the drugs and medication that they have been given.
• Be taught how to manage and adapt to the environment so that it does not affect their health condition; how to utilize community resources and deal with the economic and social problems which may affect their condition.
• Understand the goal of treatment, learn how to observe their own symptoms and know when to notify the physician or nurse about significant symptoms. Patients will have sufficient knowledge to handle any emergency situations by themselves appropriately before arriving at a hospital.
• Understand their own health status such as limitations and effect from their medical condition. Patients will be able to handle daily activities, cope with the health limitation, aid recovery and prevent complications from happening.
• Understand and realize the importance of follow-up appointments. Patients should understand the need to ask for help in the case of emergency, as well as the treatment outcome and treatment plan to the other units which may be applicable.
• Have the know-how in selecting nutritional food that is best for their health condition.
If treatment must be continued at another healthcare facility, patients will discharge and leave with a summary of the given treatment at Phyathai1 Hospital. This summary report will be issued by a physician and given to the patient by a nurse at discharge. - DOCUMENT SERVICES
Our International Relations team provides document services for your departure.
1. Medical Certificate: A medical certificate or doctor’s certificate is a written statement from a physician or other medically qualified health care provider which is issued for a variety of reasons including certification of a patient’s illness, certification of a patient’s fitness or certification of a patient’s recovery from a medical condition.
2. Fit to fly or Fit to Travel Certificate: Some airlines or borders in case of travelling by land require medical letter/certificate confirming that the patient’s medical condition is currently stable and suitable to travel.
3. Medical Records: Medical records are information concerning a patient’s health care such as recent doctor visits, discharge summaries, medications, allergies and lab results.
4. Insurance reimbursement papers: Such as the medical certificate, medical records and receipts along with the detailed information.Remark
1. Fees may be applied depending on the document type.
2. Document request process takes 3 – 7 days depending on doctor schedules. - TRANSPORTATION ARRANGEMENTS
We offer complimentary transportation service for our patients and family members to Suvarnabhumi Airport (BKK) or Don Mueang International Airport (DMK). Please provide the following information to our international relations team.
1. Passengers passport number
2. Date of departure
3. Time of departure
4. Flight no.
5. Total number of passengers to be picked upPlease note that the booking must be arranged not less than 24 hours before your travel date.Please note that the booking must be arranged not less than 24 hours before your travel date
- LEVEL OF SATISFACTION FOR HEALTH EXPERIENCE
our feedback towards our healthcare services is valuable to our organization as we strive to improve our services every day. (Link to Customer Feedback Program)
Medical Tourism
Medical tourism refers to international travel for the purpose of receiving medical care. Many patients engage in medical tourism because the procedures they seek can be performed in other countries at relatively low cost. In addition, some patients travel to specific destinations to undergo procedures that are not available in their home country.
- WHY IS THAILAND THE BEST PLACE FOR MEDICAL TOURISM?
Thailand is able to dominate medical tourism thanks to its competitive low cost of medical care, high quality treatment and its well-established tourism industry. There are over 1,000 hospitals in Thailand, of which over 470 are private facilities.
Medication Tourism at Phyathai 1 Hospital
We would like to keep our patients healthy both for mental and physical state with international medical management knowledge and attentive customer service along with the uniqueness of Thai; the service model that creates value and benefits basing on customer satisfaction, and also get a reasonable price comes with service quality.
We strive to provide our patients the best quality care for their physical and mental wellbeing through international medical standards and attentive customer service while experiencing the uniqueness of Thai culture; the service model that creates value and benefits based on customer satisfaction, and quality services at a reasonable price.
- CERTIFIED TOURIST ATTRACTION
By Amazing Thailand Safety & Health Administration (SHA)
“ SHA provides sanitation and safety standards for tourists ”Aim to make tourism a part of Thailand’s disease prevention measures and ensure that both Thai and foreign tourists have a positive experience, that they are happy and confident in the sanitation and safety standards of Thailand’s
https://thailandsha.tourismthailand.org/shalists/
Hotel Recommendations
Akara Hotel Bangkok
Address: 372 Sri Ayudhya Road, Thanon Phyathai Rajthevi, Bangkok 10400
Tel: +66 (0) 2248 5511-15
Website: https://www.akarahotel.com/Pullman Bangkok King Power
Address: 8/2 Rangnam Road, Thanon-Phayathai, Ratchathewi, Bangkok 10400
Tel: +66 (0)2 680 9999
Website: https://www.pullmanbangkokkingpower.comVince Hotel Pratunam Bangkok
Address: 26/2 Soi Phetchaburi 11, Thanon Phaya Thai, Ratchathewi, Bangkok 10400
Tel: +66 (0) 254 6480
Website: https://vincehotel.com/Alternative State Quarantine with Phyathai 1 Hospital
The Salil Hotel Sukhumvit57
Concept Living Space
Adress: 24 Soi Sukhumvit 57 Khlong Toei Nuea Vadhana Bangkok 10110
Telephone: 020722882, 020722885
Website: www.thesalilhotel.com
Email: [email protected]VELA be Bangkok Ratchathewi
Adress: 598 Soi Phayanak Thanon Phetchaburi Ratchathewi Bangkok 10400
Telephone: 0822979665 ,022162366
Website:www.vela360hotels.com
Email: [email protected]Travel attraction by condition and SHA certified
The Platinum Fashion Mall
Ratchathewi, Bangkok
Distance: 700 M
Orthopedic/ Spine surgery: Recommended
Neurologic surgery: Recommended
Cardiac disease: Recommended
Central World
Pathum Wan District, Bangkok
Distance: 1.1 Km
Orthopedic/ Spine surgery: Recommended
Neurologic surgery: Recommended
Cardiac disease: Recommended
Wat Phra Chetuphon
Phra Nakhon, Bangkok
Distance : 5.7 Km
Orthopedic/ Spine surgery: Recommended
Neurologic surgery: Recommended
Cardiac disease: Depend on conditions about clinical symptoms assessed by a physician.
Museum Siam
Phra Nakhon, Bangkok
Distance: 5.1 Km
Orthopedic/ Spine surgery: Recommended
Neurologic surgery: Recommended
Cardiac disease: Recommended
Wat Traimit Withayaram Worawihan
Samphanthawong, Bangkok
Distance : 3.5 Km
Orthopedic/ Spine surgery: Recommended
Neurologic surgery: Recommended
Cardiac disease: Depend on conditions about clinical symptoms assessed by a physician.
SEA LIFE Bangkok Ocean World
Pathum Wan District, Bangkok
Distance: 1.2 Km
Orthopedic/ Spine surgery: Recommended
Neurologic surgery: Recommended
Cardiac disease: RecommendedRestaurant
Somboon Seafood
Somboon Seafood, famous for its original fried curry crab, opened its doors over 50 years ago, serving a variety of fresh seafood alongside a special in-house sauce.
- TRAVEL AGENCY
SEA-HILL MANIA TRAVEL CO.,LTD.
Sea-Hill Mania Travel offer High quality of service and quick response to serve our valued customer. Providing service for Seminar organizer, Private Tour for domestic, inbound and outbound, worldwide air ticket, Hotel reservation, etc.
Telephone: 0863305660, 021204963
Website: https://seahillmaniatravel.weebly.com
Email: [email protected]T&A FIRST CHOICE TRAVEL CO.,LTD.
The comprehensive tourism service specializes in airline ticket reservations, accommodation, rental cars, national group integration, and overseas expansion.
Telephone: 021361623, 021361624
Website: http://www.ta1choicetravel.com
Email: [email protected] - EXCLUSIVE AT PHYATHAI 1
Chat & Shop
During staying in Phyathai 1 Hospital the patient can shopping at Central with Chat & Shop via Line application.
